IMPLEMENTATION OF POLYCHRONICITY BEHAVIOR IN FRONTLINE EMPLOYEES PT. TAMAN WISATA CANDI BOROBUDUR

Rian Andriani, Nur Hawai Sembiring

Abstract


ABSTRAK

Candi Borobudur merupakan candi atau kuil Buddha terbesar di dunia berbentuk tumpukan stupa dengan tinggi 42 meter dan memiliki relief dengan panjang lebih dari 1 kilometer yang terletak di Kota Magelang, provinsi Jawa Tengah yang dikelola oleh PT. Taman Wisata Candi Borobudur. Candi Borobudur tidak hanya menjadi tempat ibadah namun menjadi tempat wisata sejarah yang di kelola oleh PT. Taman wisata Candi Borobudur, Prambanan dan Ratu Boko. Faktor tersebut yang menuntut manajemen Candi Borobudur untuk memberikan service excellent kepada pengunjung, terutama pada divisi frontline yang berinteraksi langsung dengan pengunjung. Upaya memaksimalkan faktor service exellent melalui karyawan frontline dapat dilaksanakan dengan memiliki polychronicity behavior. Peneliti menggunakan metode penelitian kualitatif deskriptif dalam penelitian ini untuk mengetahui efektivitas polychronicity behavior dalam meningkatkan kualitas service exellent. Melalui observasi yang mendalam, peneliti mendapatkan hasil temuan bahwa sebagian besar karyawan Frontline mampu menjalankan polychronicity behavior. Kendala utama dalam pelaksanaan polychronicity behavior adalah faktor usia dan tingkat pendidikan karyawan frontline.

 

Kata Kunci: polychronicity behavior, karyawan frontline, candi Borobudur

 

IMPLEMENTATION OF POLYCHRONICITY BEHAVIOR IN FRONTLINE EMPLOYEES PT. TAMAN WISATA CANDI BOROBUDUR

 

ABSTRACT

Borobudur Temple is the largest Buddhist temple in the world in the form of a pile of 42 meters high stupa and more than 1 kilometer long relief located in the city of Magelang, Central Java province. Borobudur Temple is not only a place of worship but a historical tourist place managed by PT. Borobudur Temple tourism park, besides Prambanan and Ratu Boko. This factor demands the management of Borobudur Temple to provide excellent service to visitors, especially in the frontline division that interacts directly with visitors. Efforts to maximize exellent service factors through frontline employees can be implemented by having a polychronicity behavior. The researcher used descriptive qualitative research methods in this study to determine the effectiveness of polychronicity behavior in improving exellent service quality. Through in-depth observation, the researchers obtained findings that most Frontline employees were able to carry out polychronicity behavior. The main obstacle in the implementation of the polychronicity behavior is the age and education level of frontline employees.

Keywords: polychronicity behavior, frontline employees, Borobudur temple


Keywords


polychronicity behavior, frontline employees, Borobudur temple

Full Text:

PDF

References


Andriani, R. (2014) ‘Pengaruh Budaya Organisasi Dan Kompetensi Terhadap Kepuasan Kerja Karyawan Pada Bank Tabungan Negara Di Bandung’, Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis, 2(2), pp. 247–257. Available at: http://ejournal.bsi.ac.id/ejurnal/index.php/ecodemica/article/view/100.

Andriani, R., Brahmanto, E. and Purba, B. C. C. S. (2019) ‘Value Tari Sigale-Gale Dalam Meningkatkan Wisata Budaya Di Desa Tomok Kabupaten Samosir’, Journal of Indonesian Tourism, Hospitality and Recreation, (1), pp. 25–35.

Andriani, R. and Disman (2019) ‘Marital Status dan Gender : Investigasi Kepuasan Kerja Karyawan Hotel’, urnal Ilmu Manajemen dan Bisnis, 10(1), pp. 101–106.

Barata, A. A. (2003) Dasar-dasar Pelayanan Prima. Elex Media Komputindo.

Barrick, M. R. and Mount, M. K. (1991) ‘The Big Five Personality Dimensions And Job Performance : A Meta-Analysis’, Personnel Psychology, 44, pp. 1–26.

Benabou, C. (1999) ‘Polychronicity and temporal dimensions of work in learning organizations’, Journal of Managerial Psychology, 14(3/4), pp. 257–270. doi: 10.1108/02683949910263792.

Capdeferro, N., Romero, M. and Barberà, E. (2014) ‘Polychronicity: review of the literature and a new configuration for the study of this hidden dimension of online learning’, Distance Education, 35(3), pp. 294–310. doi: 10.1080/01587919.2015.955249.

Daskin, M. (2016) ‘Linking Polychronicity To Hotel Frontline Employees’ Job Outcomes’, EuroMed Journal of Business, 11(2), pp. 162–180. doi: 10.1108/EMJB-04-2015-0022.

Davis, J. M., Lee, L. S. and Yi, M. Y. (2009) ‘Time-User Preference and Technology Acceptance: Measure Development of Computer Polychronicity’, American Journal of Business, 24(2), pp. 23–32. doi: 10.1108/19355181200900008.

Hall, E. T. (1959) ‘The SILENT LANGUAGE in Overseas Bussiness’, in, p. 87.

Hariyana, I. K., & Mahagangga, I. G. A. O. (2015) ‘Persepsi Masyarakat Terhadap Pengembangan Kawasan Goa Peteng Sebagai Daya Tarik Wisata Di Desa Jimbaran Kuta Selatan Kabupaten Badung’, Jurnal Destinasi Pariwisata, 3(1), pp. 24–34.

Hasibuan, M. S. P. (2017) ‘Manajemen Sumber Daya Manusia’, Edisi Revisi Jakarta: Bumi Aksara. doi: 10.1017/CBO9781107415324.004.

Jang, J. and George, R. T. (2012) ‘Understanding the Influence of Polychronicity on Job Satisfaction and Turnover Intention: A Study of Non-supervisory Hotel Employees’, International Journal of Hospitality Management. Elsevier Ltd, 31(2), pp. 588–595. doi: 10.1016/j.ijhm.2011.08.004.

‘Kearsitekturan Candi Borobudur’ (2016). Magelang: Balai Konservasi Peninggalan Borobudur.

Kirchberg, D. M., Roe, R. A. and Van Eerde, W. (2015) ‘Polychronicity and Multitasking: A Diary Study at Work’, Human Performance, 28(2), pp. 112–136. doi: 10.1080/08959285.2014.976706.

König, C. J. and Waller, M. J. (2010) ‘Time for reflection: A critical examination of polychronicity’, Human Performance, 23(2), pp. 173–190. doi: 10.1080/08959281003621703.

Love, L. M. (2009) Impacts of imposed polychronic behaviour upon performance and well being in academic work environments.

Martins, J. and Nunes, M. (2010) ‘Polychronicity and multipresence: a grounded theory of e-learning time-awareness as expressed by Portuguese academics’ time concepts’, Proceedings of the 9th WSEAS international …, pp. 32–40. Available at: http://www.wseas.us/e-library/conferences/2010/Merida/ISPACT/ISPACT-03.pdf.

Putra, M. F. K. (2016) Pencitraan Pariwisata Indonesia Melalui Program No Reservations Di Tlc (Travel Channel) Dalam Episode Garut Indonesia.

Sari, U. M., Yusuf, A. M., Bentri, A. (2016) ‘Truancy and Implications in Guidance and Counseling’, Konselor, 5(3), pp. 151–159.

Sollaci, L. B. and Pereira, M. G. (2004) ‘The introduction, methods, results, and discussion (IMRAD) structure: a fifty-year survey’, Journal of the Medical Library Association.

Sugiyono (2012) Metode Penelitian Bisnis. Keenam.

Sugiyono, P. (2013) Metode Penelitian Kuantitatif. Kualitatif, dan R&D.

Taylor, K. (2003) ‘Cultural Landscape As Open Air Museum: Borobudur World Heritage Site And Its Setting’, Humanities Research, 10(2).




DOI: https://doi.org/10.17509/jithor.v2i2.20978

Refbacks

  • There are currently no refbacks.




eISSN : 2654-4687

pISSN : 2654-3893

This work is licensed under Creative Commons Attribution-ShareAlike 4.0 International License

Visit My Stat