Awareness, efficacy, and readiness on the usability of counseling service application software to enhance the academic outcome
Abstract
With the emergence of e-counseling applications, counseling services can now be provided to clients online. This study examines secondary school counselors' awareness, efficacy, and readiness to utilize counseling service application software in Lagos, Nigeria. Using a descriptive survey design, data were collected through a standardized questionnaire validated by experts. The analysis revealed that counselors exhibit low awareness, capability, and readiness to use such software. Additionally, there is a moderate positive relationship between these variables and the usability of counseling applications, which is statistically significant. These findings highlight the need for training programs to enhance counselors’ awareness and competencies. Support from the government and educational institutions is essential to promote the adoption of this technology, which can improve counseling effectiveness, support students’ mental health, and enhance academic outcomes. Collaboration with technology experts is strongly recommended to optimize the application of this software in counseling practices.
Abstrak
Munculnya aplikasi e-konseling, layanan konseling kini dapat diberikan kepada klien secara online. Penelitian ini mengkaji tingkat kesadaran, efikasi, dan kesiapan konselor sekolah menengah di Lagos, Nigeria, dalam menggunakan perangkat lunak aplikasi layanan konseling. Dengan desain survei deskriptif, data dikumpulkan melalui kuesioner terstandar yang telah divalidasi oleh para ahli. Analisis data menunjukkan bahwa konselor memiliki tingkat kesadaran, kemampuan, dan kesiapan yang rendah terhadap penggunaan perangkat lunak tersebut. Hasil juga menunjukkan adanya hubungan positif yang moderat antara ketiga variabel tersebut dengan kegunaan aplikasi konseling, yang signifikan secara statistik. Temuan ini menyoroti pentingnya program pelatihan yang dirancang untuk meningkatkan kesadaran dan kompetensi konselor. Dukungan pemerintah dan institusi pendidikan diperlukan untuk memfasilitasi adopsi teknologi ini, yang diharapkan dapat meningkatkan efektivitas layanan konseling, mendukung kesehatan mental siswa, serta memperbaiki hasil akademik mereka. Kolaborasi dengan pakar teknologi sangat dianjurkan untuk memaksimalkan penerapan perangkat lunak ini dalam praktik konseling.
Kata Kunci: aplikasi layanan konseling; konseling; teknologi
Keywords
Full Text:
Download PDF (English)References
Abdallah Altarawneh, A. M., & Awwad Alomoush, R. A. (2022). The reality of E-counseling services in the light of digital learning from the point of view of teachers in Jordan. Education and Information Technologies, 27(9), 12773-12792.
AlQudah, A. A., Al-Emran, M., & Shaalan, K. (2021). Technology acceptance in healthcare: A systematic review. Applied Sciences, 11(22), 1-40.
Andersson, G., Carlbring, P., & Titov, N. (2019). The impact of therapist characteristics on digital mental health service delivery. Journal of Digital Health, 12(2), 45–58.
Asri, A. S., Zainudin, Z. N., Wan Othman, W. N., Hassan, S. A., Ahmad, N. A., Abu Talib, M., & Mohamad Yusop, Y. (2020). E-counselling process and skills: A literature review. Journal of Critical Reviews, 7(13), 629-643.
Barnwell, S. S. (2019). A telepsychology primer. Journal of Health Service Psychology, 45(1), 48-56
Bello, J. B., Abdulkareem, H. B., Hassan, A. A., Ogo-oluwa, A. A., & Abubakar, A. O. (2023). Influence of locus of control on internet addiction among Kwara State Colleges of Education Students. Jurnal Pendidikan Multimedia (EDSENCE), 5(1), 11-20.
Ehindero, E. R., Bolaji, H. O., & Abdulkareem, H. B. (2023). Accessibility and usability of social network for career guidiance among secondary school student of Ilorin Metropolis. Indonesian Journal of Educational Science and Technology, 2(4), 327-340.
Fauziyah, N. V. (2021). Efektivitas layanan konseling individu dengan teknik behavior contract untuk mengatasi perilaku membolos siswa: Literature review. Jurnal Bikotetik (Bimbingan dan Konseling: Teori dan Praktik), 5(1), 17-21.
Flavián, C., Pérez-Rueda, A., Belanche, D., & Casaló, L. V. (2022). Intention to use analytical Artificial Intelligence (AI) in services–the effect of technology readiness and awareness. Journal of Service Management, 33(2), 293-320.
Foon, L. W., Zainudin, Z. N., Yusop, Y. M., & Wan Othman, W. N. (2020). E-counselling: The intention, motivation and deterrent among school counsellors. Universal Journal of Educational Research, 8(3), 44-51.
Gaho, J., Telaumbanua, K., & Laia, B. (2021). Efektivitas layanan konseling kelompok dengan teknik role playing dalam meningkatkan interaksi sosial siswa kelas x SMA Negeri 1 Lahusa tahun pembelajaran 2020/2021. Counseling For All: Jurnal Bimbingan dan Konseling, 1(2), 13-22.
Grondin, F., Lomanowska, A. M., & Jackson, P. L. (2019). Empathy in computer-mediated interactions: A conceptual framework for research. Clinical Psychology: Science and Practice, 8(3), 31-39.
Guner, H., & Acarturk, C. (2020). The use and acceptance of ICT by senior citizens: A comparison of technology acceptance model (TAM) for elderly and young adults. Universal Access in the Information Society, 19(2), 311-330.
Hassan, A. T., Bolaji, H. O., & Abdulkareem, H. B. (2024). An examination of how counselor professionals perceive the role of ICT in making counseling services more accessible and inclusive. Indonesian Journal of Educational Science and Technology, 3(1), 19-28.
Henderson, R., McGrath, P. J., & Beck, C. (2020). The role of awareness in the adoption of digital mental health interventions. Psychological Services, 17(4), 334–345.
Imro'atun, S. (2024). Keefektifan layanan konseling kelompok untuk meningkatkan kepercayaan diri siswa sekolah menengah pertama. Jurnal Kajian Bimbingan dan Konseling, 2(2), 1-9.
Jardine, J., Bowman, R., & Doherty, G. (2022). Digital interventions to enhance readiness for psychological therapy: Scoping review. Journal of Medical Internet Research, 24(8), 1-23.
Legi, D., & Saerang, R. T. (2020). The analysis of Technology Acceptance Model (TAM) on intention to use of e-money in Manado (study on: GoPay, OVO, DANA). Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 8(4), 1-12.
Lu, S. Y., Yoon, S., Yee, W. Q., Ngiam, N. H. W., Ng, K. Y. Y., & Low, L. L. (2024). Experiences of a community-based digital intervention among older people living in a low-income neighborhood: Qualitative study. JMIR Aging, 7(1), 1-13.
Masadeh, S. A., & El-Haggar, N. (2024). Analyzing factors influencing IoT adoption in higher educational institutions in Saudi Arabia using a modified TAM model. Education and Information Technologies, 29(5), 6407-6441.
Morris, M. E., & Schueller, S. M. (2020). Digital mental health services for college students: Considerations for personalization and engagement. Journal of College Counseling, 23(2), 75–89.
Murray, C. J. (2021). Promoting mental health awareness and literacy through mobile health solutions. Global Health Journal, 10(3), 154–162.
Muhammad, R. (2024). The effectiveness of technology to improve educational counseling services: A systematic literature review. Journal of Teaching and Learning, 18(2), 111-127.
Nehe, A., Satyawati, S. T., & Dwikurnaningsih, Y. (2024). Evaluation of comprehensive guidance and counseling program using the CIPP model. Inovasi Kurikulum, 21(3), 1633-1648.
Nielsen, J., Norman, D. A., & Woodcock, A. (2019). Usability considerations for e-counseling and mental health apps. User Experience Research Journal, 15(2), 10–17.
Nunirmala, D. P., Rachmatulah, H., & Alfia, S. (2024). Effectiveness of the application of instructional media using the Canva application in marketing subjects at SMK 45 Lembang. Curricula: Journal of Curriculum Development, 3(1), 41-56.
Schlenger, W., Joellenbeck, M., Stamer, T., & Ochsmann, E. (2022). Digitizing social counseling insights for workplace health management. International Journal of Environmental Research and Public Health, 4 (2), 56-67.
Schwartzman, C. M., & Boswell, J. F. (2020). A narrative review of alliance formation and outcome in text-based telepsychotherapy. Practice Innovations, 5(2), 128–142.
Tahar, A., Riyadh, H. A., Sofyani, H., & Purnomo, W. E. (2020). Perceived ease of use, perceived usefulness, perceived security and intention to use e-filing: The role of technology readiness. The Journal of Asian Finance, Economics, and Business, 7(9), 537-547.
Tiamiyu, K. A., Adulkareem, H. B., & Popola, B. O. (2024). Internet addiction among University Students: Causes, consequences, and the role of cyber counseling. International Journal of Informatics, Information System and Computer Engineering (INJIISCOM), 5(1), 114-131.
Torous, J., Wisniewski, H., Liu, G., & Carpenter, E. (2020). Mental health mobile app usage and engagement among college students. Journal of the American Medical Association Psychiatry, 77(6), 660–662.
Wells, R. (2023). The impact and efficacy of e-counselling in an open distance learning environment: A mixed method exploratory study. Journal of College Student Psychotherapy, 37(2), 155-172.
Werbart, A., Jonsson, M., Jankowski, B., & Forsström, D. (2024). New skills for distance regulation: Therapists’ experiences of remote psychotherapy following the COVID-19 pandemic. Journal of Psychotherapy Integration, 34(1), 27.
Widjaya, S. N., & Komara, D. A. (2023). Information behavior and psychological well-being: A review of the literature on social media use. Record and Library Journal, 9(2), 319–333
Yandri, H., Fikri, M. K., & Juliawati, D. (2019). Penerapan perilaku altruistik dalam layanan konseling individu oleh guru bimbingan dan konseling di sekolah. Tarbawi: Jurnal Ilmu Pendidikan, 15(1), 53-64.
Zainudin, Z. N., Hassan, S. A., Ahmad, N. A., Yusop, Y. M., Othman, W. N. W., & Alias, B. S. (2021). A Comparison of a client's satisfaction between online and face-to-face counselling in a school setting. Pertanika Journal of Social Sciences & Humanities, 29(1), 135-153.
DOI: https://doi.org/10.17509/curricula.v3i2.69875
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Abdulmutalib Opeyemi Adio, Hameed Olamilekan Bolaji
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Curricula: Journal of Curriculum Development
Published by Curriculum Development Study Program
Faculty of Education - Universitas Pendidikan Indonesia
in collaboration with
Himpunan Pengembang Kurikulum Indonesia (HIPKIN)
Gedung FIP UPI Lt. 9 Jl. Dr. Setiabudhi Bandung 40154
Indexed By:
Curriula: Journal of Curriculum Development on Google Scholar