PENGARUH KECERDASAN EMOSIONAL DAN KEPUASAN KERJA TERHADAP PERILAKU KEWARGAAN ORGANISASI PADA BADAN KEPEGAWAIAN DAERAH PROVINSI JAWA BARAT DI BANDUNG
Abstract
Aim – The aim of the research was to find out the influence of emotional intelligence, job satisfaction, and organizational citizenship behavior.
Design/Methodology/Approach – The research design was cross sectional method. This research employed descriptive approach through explanatory survey method. There were 103 respondents selected through probability sampling. The questionnaires were distributed as the instruments in collecting data from the respondents. The analysis technique used was descriptive technique by using frequency distribution.
Findings – Based on the research findings through descriptive analysis, it was found that the emotional intelligence was in the good category by score 9444 and percentage 81.86%, job satisfaction was in high category by score 12198 and percentage 80.56%, and organizational citizenship behavior was in the good category by score 11853 and percentage 82.19%.
Originality/value – This research is the basic to understand the emotional intelligence, job satisfaction, and organizational citizenship behavior concept. The difference of the research and the previous research was in its object aspect, which was West Java Regional Civil Service Agency in Bandung with the observed variables; emotional intelligence, job satisfaction, organizational citizenship behavior by using different theories and references from previous research.
Keywords
Full Text:
PDFReferences
Ali, M. (2013). Penelitian Kependidikan Prosedur & Strategi. Bandung: CV Angkasa
Arikunto. (2010). Prosedur Penelitian: Suatu Pendekatan Praktik (Edisi Revisi). Jakarta: Rineka Cipta.
Asep Hermawan. Penelitian Bisnis Paradigma Kuantitatif. Jakarta: PT. Grasindo
Ealias, A., & George, J. (2012). Emotional Intelligence and Job Satisfaction: A Correlational study. Commerce and Behavioural Science, 1(4), 37–42.
Gaddis, A. K. (2016). Teacher Organizational Citizenship Behavior and Principal Emotional Intelligence : How They Relate and Interact.
Gardner, Jhon N, Jewler, A Jerome, Barefoot O. (2011). Understanding Emotional Intelligence. Your College Experience Strategies for Success.
Gujarati, N. . (2003). Basic Econometrics (4th ed). New York: McGraw-Hill Companies, Inc.
Goleman, D. (2005). Goleman 2005. Jakarta.
Harris, O. J., & Hartman, S. J. (2002). Organizational Behavior. https://doi.org/10.1146/annurev.ps.46.020195.000423
Herjanto, E. (2015). Manajemen Operasi (Ketiga). Jakarta: Grafindo.
Kuntjojo. (2009). Metodologi Penelitian. Kediri: Universitas Nusantara PGRI Kediri.
Luthans, F. (2006). Perilaku Organisasi. Edisi 10. Yogyakarta: Andi.
Mathur, G. (2016). A Systematic Guide from Research.
McShane & Glinow, V. (2010). Organizational Behavior.
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and future research, 26(3), 513–563.
Riduwan, & Kuncoro, E. A. (2012). Belajar Mudah Penelitian untuk Guru-Karyawan dan Peneliti Pemula. Bandung: Alfabeta.
Robbins, S.P.& Judge, T.A. (2015).Perilaku Organisasi. (R. Saraswati & F. Sirait, Eds.) (Edisi Enam). Jakarta: Salemba Empat.
Sandjojo. (2014). Metode Analisis Jalur. Jakarta: Alfabeta.
Sekaran. (2014). Research Methods for Business (Terjemahan). Jakarta: Salemba Empat.
Sugiyono, A. (2009). Manajemen Keuangan untuk Praktisi Keuangan. Jakarta: Grasindo.
Sugiyono, (2013). Metode Penelitian Pendidikan (Pendekatan Kuantitatif, dan R&D). Bandung: Alfabeta.Kualitatif, dan R&D). Bandung: Alfabeta.
Sugiyono. (2014a). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta.
Zainal, V. R., Hadad, M. D., & Ramly, M. (2014). Kepemimpinan dan Perilaku Organisasi. Depok: PT. RajaGrafindo Persada.
Jurnal
Arikunto. (2010). Metodologi Penelitian.
Ayim, G. S., & Haybatollahi, M. (2015). Organizational citizenship behaviour An empirical investigation of the impact of age and job satisfaction on Ghanaian industrial workers.
Aziri, B. (2011). Job Satisfaction: a Literature Review. Management Research and Practice (Vol. 3).
Baghaei, R., & Tiwary, S. N. (2007). A comparative study of human resource management practices in private and public hospitals of Iran with special reference to job satisfaction of nurses. Retrieved from http://shodhganga.inflibnet.ac.in/browse?type=author&order=ASC&rpp=20&value=Baghaei,+Rahim
Bolino, M. C., Harvey, J., & Lepine, J. A. (2015). “ Well , I ’ m Tired of Tryin ’!” Organizational Citizenship Behavior and Citizenship Fatigue, 100(1), 56–74.
Boyatzis, R., Goleman, D., & Rhee, K. (2000). Clustering competence in emotional intelligence: Insights from the Emotional Competence Inventory (ECI). Handbook of Emotional Intelligence. Retrieved from http://www.eiconsortium.org/pdf/eci_acticle.pdf
Brightman, B. K., Moran, J. W., Brightman, B. K., & Moran, J. W. (2011). Building organizational citizenship.
Bruck, C. S., Allen, T. D., & Spector, P. E. (2002). The relation between work–family conflict and job satisfaction: A finer-grained analysis. Journal of Vocational Behavior, 60(3), 336–353. https://doi.org/10.1006/jvbe.2001.1836
Chiang, C., & Hsieh, T. (2012). International Journal of Hospitality Management The impacts of perceived organizational support and psychological empowerment on job performance : The mediating effects of organizational citizenship behavior. International Journal of Hospitality Management, 31(1), 180–190. https://doi.org/10.1016/j.ijhm.2011.04.011
Dde, M. W., Nagar, A., & Nadu, T. (2015). Management Influence of Emotional Intelligence on OCB of it Executives Karthikeyan , S Arulkumar , S ABSTRACT Research Scholar , Bharathiar University , Coimbatore , Tamil Nadu . KEYWORDS : Emotional Intelligence ( EI ), Organizational Citizenship Behavio, (7), 171–173.
Devece, C., Palacios-marqués, D., & Pilar, M. (2015). Organizational commitment and its effects on organizational citizenship behavior in a high-unemployment environment ☆. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2015.10.069
Dhitiporn Chompookum, C. B. D. (2006). The effects of internal career orientations on organizational citizenship behavior in Thailand. https://doi.org/10.1108/13620430410544355
Dong, Y., Seo, M.-G., & Bartol, K. M. (2013). Affect-based Model of Developmental Job Experience No Pain , No Gain : An Affect-based Model of Developmental Job Experience and the Buffering Effects of Emotional Intelligence Department of Management University of Connecticut School of Business Myeong-G. Academy of Management Journal, published(2011.0687), 1–53. https://doi.org/10.5465/amj.2011.0687
Ealias, A., & George, J. (2012). Emotional Intelligence and Job Satisfaction: A Correlational study. Commerce and Behavioural Science, 1(4), 37–42.
Ebrahimpour, H., Zahed, A., Khaleghkhah, A., & Bager, M. (2011). Procedia Social and A survey relation between organizational culture and organizational citizenship behavior , 0, 1920–1925. https://doi.org/10.1016/j.sbspro.2011.10.373
Ebrahimpour, H., Zahed, A., Khaleghkhah, A., & Sepehri, M. B. (2011). A survey relation between organizational culture and organizational citizenship behavior. Procedia - Social and Behavioral Sciences, 30, 1920–1925. https://doi.org/10.1016/j.sbspro.2011.10.373
Eyvind Elstad, Knut-Andreas Christophersen, A. T. (2012). The strength of accountability and teachers ’ organisational citizenship behaviour. https://doi.org/10.1108/09578231211249844
Gaddis, A. K. (2016). Teacher Organizational Citizenship Behavior and Principal Emotional Intelligence : How They Relate and Interact.
Galletta, M., Portoghese, I., Carta, M. G., D’Aloja, E., & Campagna, M. (2016). The Effect of Nurse-Physician Collaboration on Job Satisfaction, Team Commitment, and Turnover Intention in Nurses. Research in Nursing and Health, 39(5), 375–385. https://doi.org/10.1002/nur.21733
Gardner, John N. , Jewler, A. Jerome, Barefoot, B. O. (2011). Understanding Emotional Intelligence. Your College Experience Strategies for Success.
Goleman, D. (2005). Goleman 2005.pdf. Jakarta.
Handsome, J. D. (2010). The relationship between leadership style and job satisfaction. Dissertation Abstracts International Section A: Humanities and Social Sciences, 70(12–A), 4758. Retrieved from http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3379818%5Cnhttp://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=reference&D=psyc6&NEWS=N&AN=2010-99110-455
Harris, O. J., & Hartman, S. J. (2002). Organizational Behavior. https://doi.org/10.1146/annurev.ps.46.020195.000423
Heidarzadeh Hanzaee, K., & Mirvaisi, M. (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry. Management Science Letters, 3(5), 1395–1402. https://doi.org/10.5267/j.msl.2013.04.010
Hellriegel, D., & Slocum, J. W. (2011). Organizational Behavior.
Jain, A. K. (2015). Volunteerism and organisational culture Relationship to organizational commitment. https://doi.org/10.1108/CCM-11-2013-0167
Jenetha Kartika, E. S. M. (2015). ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI ORGANIZATIONAL CITIZENSHIP BEHAVIOR, 14(2), 245–270.
Judge, T. a., & Klinger, R. (2008). Job Satisfaction: Subjective Well-Being at Work. The Science of Subjective Well-Being. https://doi.org/10.1111/j.1475-682X.2000.tb00904.x
Kim, H. (2013). Transformational Leadership , Organizational Clan Culture , Organizational Affective Commitment , and Organizational Citizenship Behavior : A Case of South Korea â€TM s Public Sector. https://doi.org/10.1007/s11115-013-0225-z
Korkmaz, T., & Arpacı, E. (2009). Relationship of organizational citizenship behavior with emotional intelligence. Procedia - Social and Behavioral Sciences, 1(1), 2432–2435. https://doi.org/10.1016/j.sbspro.2009.01.428
Kuntjojo. (2009). Metodologi Penelitian.
López-domínguez, M., Enache, M., Sallan, J. M., & Simo, P. (2013). Transformational leadership as an antecedent of change-oriented organizational citizenship behavior ☆. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2013.02.041
Luthans, F. (2006). Perilaku Organisasi. (ANDI, Ed.). Yogyakarta.
Luthans, F. (2012). Personality, Perception, and Employee Attitudes. Organizational Behavior: An edivence-Based Approach.
Masharyono. (2015). Pengaruh Job Characteristics terhadap Semangat Kerja Pegawai (Survey pada Pegawai PNS di Lingkungan Disparbud Jabar), 3(3), 813–830.
Masharyono, Sumiyati, Toyib. (2016). Physical Work Environment Effect on Employee Productivity of Textile Industry, 15, 630–632.
Masharyono & Syamsul Hadi Senen. (2015). Analisis Job Performance Pegawai Honorer Administrasi Dengan Kompetensi Dan Job Characteristics Dalam Mendukung Universitas Pendidikan Indonesia Mencapai Leading and Outstanding, 10 No.2, 120–137.
Mathur, G. (2016). A Systematic Guide from Research.
McShane & Glinow, V. (2010). Organizational Behavior.
Miao, C., Humphrey, R. H., & Qian, S. (2017). Are the emotionally intelligent good citizens or counterproductive? A meta-analysis of emotional intelligence and its relationships with organizational citizenship behavior and counterproductive work behavior. Personality and Individual Differences, 116, 144–156. https://doi.org/10.1016/j.paid.2017.04.015
Mshellia, P. S., Malachy, O. D. Y., Sabo, B., & Abu-Abdissamad, A. M. (2016). Emotional intelligence and contextual performance among nursing professionals in jos metropolis, plateau state, Nigeria. Journal of Good Governance and Sustainable Development in Africa (JGGSDA), 3(1), 19–33.
Ng, T. W. H., & Feldman, D. C. (2011). Affective organizational commitment and citizenship behavior: Linear and non-linear moderating effects of organizational tenure. Journal of Vocational Behavior, 79(2), 528–537. https://doi.org/10.1016/j.jvb.2011.03.006
Organ, D. W., Konovsky, M., & Freeman, A. B. (1989). Cognitive Versus Affective Determinants of Organizational Citizenship Behavior. Journal of Applied Psychology, 74(I), 157–164. https://doi.org/10.1037/0021-9010.74.1.157
Organ, D. W., & Ryan, K. (1995). A META-ANALTTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR.
Ouyang, Z., Sang, J., Li, P., & Peng, J. (2015). Organizational justice and job insecurity as mediators of the effect of emotional intelligence on job satisfaction: A study from China. Personality and Individual Differences, 76, 147–152. https://doi.org/10.1016/j.paid.2014.12.004
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational Citizenship Behaviors : A. https://doi.org/10.1177/014920630002600307
Podsakoff, P. M., Mackenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and future research, 26(3), 513–563.
Pooja, A. A., Clercq, D. De, & Belausteguigoitia, I. (2016). Job Stressors and Organizational Citizenship Behavior : The Roles of Organizational Commitment and Social Interaction. https://doi.org/10.1002/hrdq
Pratama, K. F., & Purnama, R. (2016). The Effect of Social Work Environment on Employee Productivity in Manufacturing Company in Indonesia, 15, 574–575.
Putri Rahmawati, Sumiyati, & Masharyono. (2016). LEADER MEMBER EXCHANGE DAN KEPRIBADIAN UNTUK MENINGKATKAN EMPLOYEE VOICE KOPONTREN DT, 11, 38–44.
Robbins & Judge. (2015). ORGANIZATIONAL BEHAVIOR.
Romle, A. R., Faezah, N., Talib, M., Sabrina, N., & Shahuri, S. (2016). The relationship between organizational citizenship behavior and high performance organization from the perspective of the students in the higher education institution in, 3(5), 37–42.
Sabahi, A. H., & Dashti, N. S. (2016). Management Science Letters, 6, 475–480. https://doi.org/10.5267/j.msl.2016.6.001
Sabahi, A. H., & Sanai Dashti, N. (2016). The effect of emotional intelligence and job satisfaction on organizational citizenship behavior. Management Science Letters, 6, 475–480. https://doi.org/10.5267/j.msl.2016.6.001
Saeed, M., Zaman, K., & Hossan, C. (2016). Authentic leadership, work engagement and organizational citizenship behaviors in petroleum company.
Saleem, H. (2015). The Impact of Leadership Styles on Job Satisfaction and Mediating Role of Perceived Organizational Politics. Procedia - Social and Behavioral Sciences, 172, 563–569. https://doi.org/10.1016/j.sbspro.2015.01.403
Scheer, S. D., & Harrod, N. (2012). The Influence of Competitive Personality Orientation on Adolescent Emotional Intelligence.
Sekaran. (2014). Research Methods for Business.
Sekaran, U. (2003). Research Methods for Business: A Skill-Building Approach (4th ed.). England: John Wiley & Sons, Inc. https://doi.org/10.13140/RG.2.1.1419.3126
Shahabinasab, A., Pira, E. Y., Kohansal, F., Golpa, S., & Arminpili, S. (2016). Volume : 02 Issue : 02 Pages : 39-52 Investigate the Effect of Spirituality in Work on Organizational Citizenship Behavior with the Moderating Role of Organizational Commitment ( Case Study : Yasouj University Staff ) Abstract : Keywords : Corresponding A, 39–52.
Shropshire, J., & Kadlec, C. (2012). Where are you going? A comparative analysis of job and career change intentions among USA it workers. Journal of Internet Banking and Commerce, 17(2), 1–20. https://doi.org/10.1002/job
Spitzmuller, M., Van Dyne, L., & Ilies, R. (2008). Organizational citizenship behavior: A review and extension of its nomological network. The SAGE Handbook of Organizational Behavior: Volume I Micro Approaches. https://doi.org/10.4135/9781849200448
Srithongrung, A. (2011). The Causal Relationships among Transformational Leadership , Organizational Commitment , and Employee Effectiveness The Causal Relationships among Transformational Leadership , Organizational Commitment , and Employee Effectiveness, (November 2014), 37–41. https://doi.org/10.1080/01900692.2011.569917
Sugiyono. (2013). EBOOK METODOLOGI PENELITIAN.pdf.
Sumiyarsih, W., Mujiasih, E., & Ariati, J. (2012). HUBUNGAN ANTARA KECERDASAN EMOSIONAL DENGAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR ( OCB ).
Sumiyati, Masharyono, Ridwan, Kevin. (2016). The Influence of Social Work Environment on Employee Productivity in Manufacturing in Indonesia, 15, 649–652.
Swaminathan, S., & Jawahar, P. D. (2013). Job satisfaction as a predictor of organizational citizenship behavior: An empirical study. Global Journal of Business Research, 7(1), 71–80. https://doi.org/10.1145/382084.382875
Syamsul, Sumiyati, Masharyono. (2016). The Effect of Skill Variety , Task Identity , Task Significance , Autonomy and Feedback on Job Performance, 15, 585–588.
Syamsul Hadi Senen & Nida Triananda. (2016). The Employee Performance Influenced by Communication : a Study of BUMD in Indonesia, 15, 596–598.
Thamrin, H. M. (2017). The Influence of Transformational Leadership and Organizational Commitment on Job Satisfaction and Employee Performance, 3(5), 146–165. https://doi.org/10.7763/IJIMT.2012.V3.299
Trong Tuan, L. (2016). Knowledge Sharing in Public Organizations: The Roles of Servant Leadership and Organizational Citizenship Behavior. International Journal of Public Administration, 692(August), 1–13. https://doi.org/10.1080/01900692.2015.1113550
Tuan, L. T., & Behavior, O. C. (2016). Knowledge Sharing in Public Organizations : The Roles of Servant Leadership and Organizational Citizenship Behavior Knowledge Sharing in Public Organizations : The Roles of Servant Leadership, 692(April). https://doi.org/10.1080/01900692.2015.1113550
Zainal, V. R., Hadad, M. D., & Ramly, M. (2014). Kepemimpinan dan Perilaku Organisasi. Depok: PT. RajaGrafindo Persada.
Zeinabadi, H. (2010). Job satisfaction and organizational commitment as antecedents of Organizational Citizenship Behavior ( OCB ) of teachers, 5, 998–1003. https://doi.org/10.1016/j.sbspro.2010.07.225
Zellars, K. L., Tepper, B. J., & Duffy, M. K. (2002). Abusive supervision and subordinates’ organizational citizenship behavior. The Journal of Applied Psychology, 87(6), 1068–1076. https://doi.org/10.1037/0021-9010.87.6.1068
DOI: https://doi.org/10.17509/jbme.v3i2.14262
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Journal of Business Management Education (JBME)is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
View My Stats