PENGARUH KUALITAS LAYANAN GURU DAN KEPEMIMPINAN TRANSFORMASIONAL KEPALA SEKOLAH TERHADAP MUTU SEKOLAH DASAR

Susilawati Susilawati, Aan Komariah

Abstract


Abstrak

Sekolah adalah tempat untuk memperoleh pendidikan secara lebih terstruktur, sistematis, terencana, serta berkelanjutan. Karena itu guru harus memperhatikan kualitas layanan yang diberikan kepada siswa agar kualitas pendidikan menjadi lebih baik. Untuk itu juga diperlukan kepemimpinan kepala sekolah yang mampu mengakomodir potensi guru, yaitu kepemimpinan transformasional kepala sekolah. Penelitian ini bertujuan untuk menguji seberapa besar pengaruh kualitas layanan guru dan kepemimpinan transformasional kepala sekolah terhadap mutu sekolah dasar. Teknik analisis data yang digunakan adalah korelasi product moment, determinasi, dan regresi.  Instrumen yang digunakan adalah angket. Populasi penelitian adalah sekolah dasar di Kota Cilegon, 149 sekolah. Sampel penelitian 60 sekolah melalui teknik simple random sampling. Hasil penelitian menunjukkan bahwa pengaruh kualitas layanan guru dan kepemimpinan transformasional kepala sekolah terhadap mutu sekolah dasar sangat kuat.

Abstract

School is a place where a person getting an education is more structured, systematic, planned, and sustained. Therefore, teachers should pay attention to the quality of services provided to the students so that the quality of education for the better. It is also necessary for school leadership that is able to accommodate the potential of teachers, namely the principal’s of transformational leadership. This study aims to examine how much influence the quality of service of teachers and the principal transformational leadership to the quality of primary school. The data analysis technique used is the product moment correlation, determination, and regression. The instrument used was a questionnaire. The study population was primary school in Cilegon, 149 schools. The research sample 60 schools through simple random sampling technique. The results showed that the influence of the quality of service of teachers and principals transformational of leadership on the quality of primary schools is very strong.


Keywords


Kata kunci: Kualitas layanan guru, kepemimpinan transformasional, mutu sekolah Keywords: Teacher’s Quality Service, Transformational Leadership, Quality School

Full Text:

PDF

References


Abu Hasan H. F. (2008). “Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions”. Journal of International Business Research. 1, (3), 162-175

Alsaeedi F. and Male T. (2013). “Transformational Leadership and Globalization: Attitudes of School Principals in Kuwait”. Journal of Educational Management Administration & Leadership. 41, (5), 640–657

Agus S. B. dan Muhith A. (2013). Transformational Leadership: Ilustrasi di Bidang Organisasi Pendidikan. Jakarta: Rajawali Pers

Bahar M. (2011). “Analisis Mutu Kinerja Guru”. Jurnal Administrasi Pendidikan. 2, (12), 145-162

Bass, Bernard M., and Avolio. (2007). Transformational Leadership andOrganizational Culture. PAQ: Spring

Bass and Riggio. (2006). Transformational Leadership. Second Edition. London: Lawrence Erlbaum Associates Publishers.

Czismadia G. T. (2003). Quality Management in Hungarian Higher Education. Organisational Responses to Governmental Policies. Netherland: AE Enscede

Danim S. (2007). Visi Baru Manajemen Sekolah: Dari Unit Biokrasi ke Lembaga Akademik. Cetakan Kedua. Jakarta: Bumi Aksara

Danim S. (2010). Otonomi Manajemen Sekolah. Bandung: Alfabeta

Danim S. dan Suparno. (2009). Manajemen dan Kepemimpinan Transformasional Kekepalasekolahan. Jakarta: Rineka Cipta

Doherty G. (2005). Developing Quality Systems in Education. London and New York: Routledge

Engkoswara dan Komariah A. (2010). Administrasi Pendidikan. Bandung: Alfabeta

Hidayat. (2011). Pengaruh Prilaku Kepemimpinan Kepala Sekolah Terhadap Mutu Pembelajaran. Tesis pada SPs UPI Bandung tidak diterbitkan.

Hoy K. Wayne dan Miskel. G Cecil. (2008). Educational Administration. New York: The McGraw-Hill Companies, Inc

Huang J. (2013). “The effects of transformational leadership on the distinct aspects development of Social Identify”. Journal of Group Processes and Intergroup Relations. 16, (1), 87-104

Jeffrey B. and Woods P. (2003). The Creative School – A Framework for Success, Quality, and Effectiveness. London: RoutledgeFalmer 11 New Fetter Lane

Khasawneh S., Omari A., and Abu-Tineh A.M. (2012). “The Relationship between Transformational Leadership and Organizational Commitment: The Case for Vocational Teachers in Jordan”. Journal of Educational Management Administration & Leadership. 40, (4), 494–508

Lidinillah M. (2008). “Strategi Pembelajaran Pemecahan Masalah di Sekolah Dasar.” Jurnal Pendidikan Dasar. 10, 1-5

Mahmud. (2011). Metode Penelitian Pendidikan. Bandung: Pustaka Setia

Masaong A. K. dan Tilomi A. A. (2011). Kepemimpinan Berbasis Multiple Intelligence. Bandung: Alfabeta

Masaong, A. K. dan Tilomi, AA. (2011). Kepemimpinan Berbasis Multiple Intelligence. Sinergi Kecerdasan Intelektual, Emosional dan Spritual untuk Meraih Kesuksesan yang Gemilang. Bandung: Alpabeta

Minarti, Sri. (2011). Manajemen Sekolah. Jogjakarta: Ar-Ruzz Media

Morse S. R. and Buss F. T. (2007). Transforming Public Leadership for the 21st Century. Transformational Trends in Governence and Democrazy. London: National Academy of Public Administration

Mulyasa E. (2011). Menjadi Kepala Sekolah Profesional. Bandung: PT Remaja Rosdakarya

Mulyasa E. (2012). Manajemen dan Kepemimpinan Kepala Sekolah. Jakarta: Bumi Aksara

Mustadji. (2007). Kontribusi Layanan Akademik dan Prospek Pengembangan Karier terhadap Motivasi Belajar. Tesis pada SPs UPI Bandung tidak diterbitkan

Nur Aedi. (2012). Dasar-Dasar Manajemen Pendidikan. Bandung: CV. Pustaka Cendekia Utama

Parasuraman A., Zeithaml V. A., and Berry L. L. (1994) . “A Conseptual Model of Service Quality and It’s for Future Research”. Journal of Marketing. 49, 41-50

Peraturan Menteri Pendidikan Nasional Republik Indonesia Nomor 13 Tahun 2007 tentang Standar Kepala Sekolah/Madrasah

Permadi D. dan arifin D. (2010). Kepemimpinan Transformasional Kepala Sekolah dan Komite Sekolah. Cetakan Kedua. Bandung: Sarana Panca Karya Nusa

Pollit C. (2009). “Editorial: public service quality -- between everything and nothing?”. Journal International Review of Administrative Sciences. 75, (3), 379-382

Riduwan. (2010). Metode dan Teknik Menyusun Tesis. Bandung: Alfabeta

Rivai Veithzal dan Murni Sylviana. (2009). Education Management, Analisis Teori dan Praktek. Jakarta: PT Rajagrafindo Persada

Rivai Veithzal dan Mulyadi, D. (2011). Kepemimpinan dan Prilaku Organisasi. Jakarta: PT. Rajagrafindo Persada

Robert V. (2001). “Global Trends in Tertiary Education Quality Assurance: Implications for the Anglophone Caribbean.” Journal of Educational Management Admininstration and Leadership. 29, (4), 425–440

Rohmat. (2010). Kepemimpinan Pendidikan, Konsep dan Aplikasi. Purwokerto: STAIN Press

Rusman. (2011). Manajemen Kurikulum. Jakarta: PT Rajagrafindo Persada

Sagala S. (2010). “Manajemen Strategik dalam Peningkatan Mutu Pendidikan”. Cetakan Keempat. Bandung: Alfabeta

Sallis E. (2002). Total Quality Management in Education Third Edition. Jogjakarta: Ircisod

Shatzer H. R. et al. (2013). “Comparing the effects of instructional and transformational leadership on student achievement: Implications for practice.” Journal of Educational Management Admininstration and Leadership. 1-15

Sudarya Y. (2007). “Service Quality Satisfaction dalam Layanan Pendidikan: Kajian Teoretis” Jurnal Pendidikan Dasar. 8 Oktober

Sugiono. (2012). Metode Penelitian Kuantitatif Kualitatif dan R&D. Bandung: Alfabeta

Suhardan D. (2010). Supervisi Profesional (Layanan dalam Meningkatkan Muut Pengajaran di era Otonomi Daerah). Bandung: Alfabeta

Suharsaputra U. (2010). Administrasi Pendidikan. Bandung: Refika Aditama

Teeroveengadum V., Kamalanabhan, and Seebaluck A. (2010). “Service Quality in the Education Sector Moving towards a Holistic and Transformative Approach.” International Research Symposium in Service Management.

Tjiptono, F. (2005). Prinsip-Prinsip Total Quality Service. Yogyakarta: CV. Andi Offset

Townsend T. (2003). Restructuring and Quality: Issues for Tomorrow’s Schools. London and New York: Routledge

Umiarso dan Gojali, I. (2011). Manajemen Mutu Sekolah di Era Otonomi Pendidikan. Jogjakarta: IRCiSoD

Wallace J. (2003). Leadership and Proffesional Development in Science Education New Possibilities for Enhancing Teacher Learning. London and New York: Routledge Farmer

Wong K. and Colin W. E. (2002). Leadership for Quality Schooling International Perspective. London: Routledge Falmer 11 New Fetter Lane

Worzbyt C. J. (2003). Elementary School Counseling. A Commitment to Caring and Community Building. Second Edition. New York and Hove: Brunner-Routledge

Yukl, G. (2005). Kepemimpinan dalam Organisasi. New Jersey. Prentice-Hall, Inc




DOI: https://doi.org/10.17509/jap.v22i1.5930

Refbacks

  • There are currently no refbacks.


Copyright (c) 2017 Administrasi Pendidikan



ISSN: p.1412-8152 e.2580-1007
Jurnal Administrasi Pendidikan is issued by Program Studi Administrasi Pendidikan Sekolah Pascasarjana Universitas Pendidikan Indonesia
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
free hit counter
View My Stats